Terms and Conditions
By accessing, registering for or using our website or services (collectively referred to herein as the "Platform"), you agree to be bound by these Terms and Conditions ("Agreement"). If you do not wish to be bound by these terms, please refrain from accessing, registering for or using our Platform.
1. Acceptance of the Terms
Your use of the Platform indicates your understanding, acceptance and agreement to be bound by this Agreement. You agree that you have read, understand and agree with all the provisions contained in this document.
2. Eligibility Requirements
You must be at least 18 years old (or the legal minimum age required for gambling in your jurisdiction) to use our Platform. If we reasonably believe that you are below the allowed age or that you do not meet any other eligibility requirements, we may request proof of age and/or identity from you.
3. Minimum Age Requirements
To access and play games on our Platform, you must be at least 18 years old (or the legal minimum age required for gambling in your jurisdiction). We reserve the right to verify users' ages before allowing them to participate in gaming activities.
4. Geographic Restrictions
We are licensed to provide services only within specific jurisdictions (the "Permitted Jurisdictions"). Accessing our Platform from outside these Permitted Jurisdictions is prohibited, and we do not guarantee that our services will be available or compliant with local laws where you access the Internet.
5. Account Registration Rules
To use certain features on our Platform, such as placing bets or participating in promotions, you must register for an account (the "Account"). To register for an Account, you must provide accurate and complete information about yourself. You agree to update this information regularly to ensure it remains current and correct.
6. One-Account-Per-User Policy
Each individual is limited to one Account per household or residency address. Creating multiple Accounts may result in your accounts being merged, closed or restricted without notice.
7. Identity Verification and KYC
To prevent money laundering, terrorist financing, identity theft, fraud and other illicit activities, we may ask you to provide documentation that verifies the accuracy of your Account information (including personal documents such as ID cards or passports).
8. Account Accuracy Obligations
You must ensure that all the information provided during registration for an Account is accurate, complete and up-to-date.
9. Account Security Responsibilities
You are responsible for maintaining the confidentiality and security of your login credentials and account details (including password(s), username etc.). If you suspect unauthorized access or believe there has been a breach of security in connection with your Account information or passwords, please contact us immediately.
10. Restricted Behaviour and Prohibited Activities
Engaging in any behavior that is unlawful, malicious, deceptive or misleading towards others may result in the suspension, closure or restriction of your Account without notice.
11. Multi-Accounting and Fraud Prevention
Creating multiple Accounts by yourself or through third parties (e.g., "account sharing") to benefit from gaming features such as bonuses, free bets etc. may be considered a breach of our terms and conditions.
12. Bonus and Promotion Rules
We reserve the right to modify, cancel or terminate any bonus offer at any time without notice. These rules are intended for clarity only: All promotions offered by SilverPlay will operate subject to these Terms and Conditions (the "Terms"). Each promotion has its own set of specific rules that apply in addition to this Agreement.
13. Wagering and Gameplay Conditions
Wagers must be placed using available funds and not otherwise prohibited from use (e.g., bonus or free bets). Game providers are responsible for providing the RNG used for their games, which may have been audited by reputable third-party service providers for fairness.
14. Bonus Abuse Prevention
We reserve the right to limit or remove any account that we believe is using bonuses in a manner not intended (e.g., repeatedly cashing out and then re-depositing funds).
15. Deposits and Withdrawals
To make payments, you may use certain payment methods including cards, eWallets etc. When making deposits via our Platform, we are authorized by law to ask for additional information about your source of funds in order to comply with anti-money laundering regulations.
16. Verification Before Withdrawals
Withdrawal requests from the winnings will require us to verify your identity before processing any payment that you claim as winnings under this Agreement.
17. Processing and Review Procedures
We may request documentation or evidence for withdrawals, deposits etc. For regulatory compliance reasons, these procedures can be time-consuming: our goal is always to complete such checks efficiently but it's at times possible that withdrawals are delayed during peak periods when anti-money laundering requests exceed usual limits due diligence by us.
18. Responsible Gambling Expectations
We encourage responsible gaming practices and reserve the right to intervene if we believe someone has a problem with gambling or is engaging in behavior considered detrimental to public health (e.g., under-age betting).
19. Self-Exclusion and Account Restrictions
If you feel that your use of our Platform may cause problems for yourself or others, please contact us via email so we can consider placing restrictions on access.
20. Game Fairness and RNG Systems
We do not guarantee the accuracy or fairness of games offered through our platform except where clearly specified otherwise under any contractual arrangements entered into by these Terms.
21. Technical Interruptions or Voided Gameplay
Our Platform may be subject to technical interruptions due to maintenance, upgrades or external circumstances beyond our control (such as power outages). Any gameplay interrupted due to such issues will not be credited nor is it subject to a refund under any circumstances other than those explicitly covered by law.
22. Suspension or Closure of Accounts
We reserve the right at any time without notice and with immediate effect suspend, restrict, freeze your Account or cancel your access if we believe there's been abuse etc., breach our rules for responsible gaming which include keeping to limits put on wagering amounts per player session and not more frequently placing multiple bets exceeding overall bet cap stipulated by us each round played - whether win lose type wins cashouts from game balance funds kept outside winnings pool (not including accrued points).
23. Intellectual Property and Platform Ownership
The Platform, its content, services, products, and trademarks belong to SilverPlay or our authorized providers. By accessing the Platform you agree that we retain ownership of all intellectual property rights in our materials, trade marks and names.
24. Limitation of Liability
We do not warrant completeness reliability accuracy timeliness availability suitability or performance for any part with regard specifically where otherwise excluded by terms relating product service offered hereinafter provided within scope our liability being restricted to direct monetary damages according applicable law limiting indirect punitive special incidental consequential exemplary however whether suffered parties loss recovery incurred.
25. Modification of Terms
We reserve the right, at our discretion, to modify or update these Terms and Conditions from time to time in which case we may notify registered users by email but for current information about any change always check latest version online provided as notice on our website homepage link accessible via 'help' section bottom page links labeled “Terms & Conditions” located above "Cookie Policy"
26. Contact or Support Guidance
If you have questions, concerns or issues with your use of the Platform please contact us.
